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FAQs

CLARIVUE SCREEN PROTECTORS
What does each package include?
 Each package includes the following:
   - 2 sets of screen protectors for regular screen protectors or 1 set for privacy/mirror screen protectors unless stated otherwise (some models will contain 2 sets of outer and inner screen protectors)

Is the screen protector an exact fit?
 Yes, all of Clarivue screen protectors are specifically designed to
 fit each model, there is no cutting or modifying needed. The Screen Protector will be slightly smaller than the actual screen to avoid bubbles.

Will the screen protector move once it is applied on the screen?
 No, once the screen protector is applied to the screen, it will
 not slide or move.

How do I remove the screen protector once it is applied?
 You can remove the screen protector by applying a piece of scotch
 tape at one of the corners of the screen protector, and then slowly
 lift the tape along with the screen protector.

Will the screen protectors leave a sticky residue?
 No, our screen protectors will not leave a sticky residue
 once removed.

PAYMENT
What is the currency listed?
 All prices are in USD.

Is payment safe and secure?
 Yes, once you checkout from our shopping cart, you will
 be transferred to payment gateway for payment processing. All of your  information will be transmitted using the Secure Sockets Layer
 protocol (SSL) with an encryption key length of 128-bits (the
 highest level commercially available).

What payment methods do you currently accept?
 We accept the following payment methods:
 - Credit Cards: Visa and Master Card (Visa, MasterCard and debit cards with the Visa and MasterCard logo)
Note: We currently do not accept American Express or Discovery card under this option

 - PayPal (Credit cards, eCheck and PayPal funds)
 - For American Express, we currently can only accept it when you use the PayPal option.

Do you accept other payment methods?
 In order to streamline our order process, we currently do
 not offer other payment methods.

I got an error when checking out
 Please make sure that you are only using a Visa or Mastercard credit card, we do not accept other credit cards at this time. If you get an error message, please do not click the back button and try to checkout again. You will need to start from our homepage to checkout again. If you are still having trouble, please send us an email.

SHIPPING
When will my order be processed?
 Orders are usually processed within 48 hours during
 business days.

How much is shipping and handling?
 Shipping and Handling is FREE for regular shipping.
 For express shipping which includes insurance, please find
 our shipping table below:
Regular Shipping Upgraded Shipping UPS  Shipping
USA FREE (5 to12 business days) (4 to 7 business days)  (2 business days) **
Canada FREE (5 to12 business days) (4 to 7 business days)  (2 business days) **
International FREE (5 to 20 business days)    

Note: Processing time is normally 2 business days
** UPS cannot deliver to PO boxes. Orders placed before 2pm western time will be shipped out the same day for UPS shipping.

 LIFETIME REPLACEMENT WARRANTY
What is covered under the warranty?
Clarivue now offer Lifetime Replacement on Clarivue branded screen protectors**, this warranty will cover all purchases of Clarivue branded screen protectors made on and after January 1, 2007.

**Note: Privacy and Mirror Screen Protectors are not covered under the warranty.

How does it work?

  • Contact us - Please email us with the following information available:
    • Invoice Number
    • Name and mailing address
    • The item you would like to have replaced
    • NOTE: If the item was not purchased directly from Clarivue.com, a proof of purchase is required.
  • Sending your replacement - The Clarivue screen protector replacement is free of charge. The replacement will only be for 1 x screen protector. There is a minimum reshipping and handling charges of $3 USD per item for regular delivery. (Note: For larger screen protectors like 9" WideScreen, there will be a higher reshipping and handling charge).
  • Returning original Screen Protector - Once you receive your replacement, please return the original screen protectors to one of the following addresses at your own cost. This is required for further replacements in the future:
    • USA:
      1685 H Street Ste 914 Blaine, WA, USA 98230
    • Canada:
      #3108-20800 Westminster Hwy Richmond BC, Canada V6V2W3

    RETURN POLICY
    At Clarivue, customer satisfaction is our number one priority. If for some reason, you would like to return the item you purchased from us, we will offer refund on the following terms:
     - Please contact us within 30 days and return the item
       within 45 days from the ordered date
     - Item is purchased directly from Clarivue.com
     - Item is returned at your own cost
     - Shipping and handling charges are non refundable
     - We reserve the right to charge a minimum of $3 USD restocking fee on all returns.

    We do not accept returns if:
     - Item is used or damaged

      *Please do not send us items that do not meet our terms. We will
        not issue refund or return the package if the return is not qualified.*


     Clarivue Screen Protectors are patented under Warman US #35,318
    		•  
     
    Clarivue.com (C) 2005 - 2008