FAQ

CLARIVUE SCREEN PROTECTORS

What does each package include?
Each package includes the following:
2 sets of screen protectors for regular screen protectors or 1 set for privacy/mirror screen protectors unless stated otherwise (some models will contain 2 sets of outer and inner screen protectors)

Is the screen protector an exact fit?
Yes, all of Clarivue screen protectors are specifically designed to fit each model, there is no cutting or modifying needed. The Screen Protector will be slightly smaller than the actual screen to avoid bubbles.

Will the screen protector move once it is applied on the screen?
No, once the screen protector is applied to the screen, it will not slide or move.

How do I remove the screen protector once it is applied?
You can remove the screen protector by applying a piece of scotch tape at one of the corners of the screen protector, and then slowly lift the tape along with the screen protector.

Will the screen protectors leave a sticky residue?
All of our screen protectors (Ultra-Clear, Anti-Glare, Mirror and Privacy) will not leave sticky residue. All of our screen protectors have full silicone adhesive backing that won't leave any residue when removed.

SITE ISSUES

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If you are using FireFox 3 and experienced inconsistent or slow page loading speeds, you can either switch to a different browser or fix this issue with Firefox at the link here.

Help! I'm having trouble with checkout.
If you are having trouble with checkout, you can contact us via Live Chat. Please click on the live chat button on the top right corner and our customer support will assist you to complete your transaction.

PAYMENT

What is the currency listed?
All prices are in USD.

Is payment safe and secure?
Yes, once you checkout from our shopping cart, your information will be transmitted using the Secure Sockets Layer protocol (SSL EV) with an encryption key length of 256-bits. We use the strongest, high-security SSL certificate available today (SSL with Extended Validation), you can see the browser bar turned green during the checkout process. If you choose Paypal as payment method, you will be transferred to Paypal to complete your payment.

What payment methods do you currently accept?
We accept the following payment methods:

- Credit Cards: We only accept Visa and MasterCard

- PayPal (Credit cards, eCheck and PayPal funds)

What will show up on my credit card?
You will find Clarivue or Clarivue Cellular on your credit card statement.

Do you accept other payment methods?
In order to streamline our order process, we currently do not offer other payment methods.

Will I get charged taxes?
All Canadian customers will get charged HST or GST.

SHIPPING

When will my order be processed?
Orders are usually processed within 3 business days.

When is my order shipped from?
Orders are shipped from either our Washington USA location or BC, Canada location..

How much is shipping and handling?
Regular shipping is FREE worldwide on 99% of our products.

Please find the estimated shipping time below:

	Regular Shipping	UPS Std Shipping	UPS Express Saver
USA	FREE (5 to 12 business days)	(4 to 7 business days)	(2 business days) **
Canada	FREE (5 to 12 business days)	(4 to 7 business days)	(2 business days) **
International	FREE (10 to 25 business days)***		(4 to 7 business days)**

Note: Processing time is normally 2 to 3 business days
** UPS cannot deliver to PO boxes. Orders placed before 2pm western time will be shipped out the same day for UPS shipping.
*** Free International shipping on most products. Free Shipping not available for Italy.

LIFETIME REPLACEMENT WARRANTY

What is covered under the warranty?

Clarivue now offer Lifetime Replacement on Clarivue branded Ultra-Clear and Anti-Glare screen protectors**, this warranty will cover all purchases of Clarivue branded screen protectors made on and after January 1, 2007.

**Note: Privacy and Mirror Screen Protectors are not covered under the warranty.

**Note: TV Screen Covers are not covered under the warranty.

How does it work?

Contact us - Please email us with the following information available:
- Invoice Number
- Name and mailing address
- The item you would like to have replaced
- NOTE: If the item was not purchased directly from Clarivue.com, a proof of purchase is required.

Sending your replacement - The Clarivue screen protector replacement is free of charge. The replacement will only be for 1 x screen protector. There is a minimum reshipping and handling charges of $3 USD per item for regular delivery. (Note: For larger screen protectors like 9" WideScreen, there will be a higher reshipping and handling charge).

Returning original Screen Protector - Once you receive your replacement, please return the original screen protectors to one of the following addresses at your own cost. This is required for further replacements in the future:

* USA: 1685 H Street Ste 914 Blaine, WA, USA 98230
* Canada: #3108-20800 Westminster Hwy Richmond BC, Canada V6V2W3

Clarivue reserves the right to deny any warranty claims.

RETURN POLICY

At Clarivue, customer satisfaction is our number one priority. If for some reason, you would like to return the item you purchased from us, we will offer refund on the following terms:

- Please contact us within 30 days and return the item within 45 days from the ordered date
- Item is purchased directly from Clarivue.com
- Item is returned at your own cost
- Shipping and handling charges are non refundable
- Custom cut screen protectors and custom orders are non refundable
- We reserve the right to charge a minimum of $3 USD restocking fee per item on all returns. (Note: For larger screen protectors like 9" WideScreen, there will be a higher restocking fee charge). Please contact us for more information on restocking fees for specific products.
- TV Screen Covers have a 15% restocking fee or $25 whichever is greater.

We do not accept returns if:

- Item is used or damaged

*Please do not send us items that do not meet our terms. We will not issue refund or return the package if the return is not qualified.*