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FAQ

 
  • CLARIVUE SCREEN PROTECTORS

  • What does each package include?
  • Each package comes equipped with two sets of Screen Protectors for our Ultra-Clear and Anti-Glare finishes or one set for Privacy, Mirror, and XT Glass (unless stated otherwise). Some models will contain two sets of outer and inner Screen Protectors.
  • Is the Screen Protector an exact fit?
  • Yes, every Clarivue Screen Protector is specifically designed to fit your device. No cutting or modifying required. To avoid bubbles, each protector is just slightly smaller than your screen.
  • Will the Screen Protector move once it is applied on the screen?
  • No, once the Screen Protector is applied to the screen, it will not slide or move.
  • How do I remove the Screen Protector once it is applied?
  • Should you need to remove your Screen Protector for any reason, you can simply apply a piece of scotch tape to the corner of your device, and then slowly lift the tape along with the Screen Protector.
  • Will the Screen Protector leave a sticky residue?
  • Absolutely not. All of our Screen Protector finishes (Ultra-Clear, Anti-Glare, Mirror, and Privacy) feature a fully silicone adhesive backing that won't leave any residue when removed.
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  • SITE ISSUES

  • The website is loading very slow.
  • If you?re using Firefox 3 and you?re experiencing inconsistent or slow loading speeds, you can either switch to a different browser or fix the issue with Firefox at the link here.
  • Help! I'm having trouble with checkout.
  • If you are having trouble with checkout, please contact us via our Live Chat. Click on the live chat button in the top right corner and our customer support team will be happy to assist you with your transaction.
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  • PAYMENT

  • What is the currency listed?
  • All prices are in USD.
  • Is payment safe and secure?
  • Absolutely. Once you check out from our shopping cart, your information will be transmitted via the Secure Sockets Layer protocol (SSL EV) with a 256-bit encryption key. We use SSL with extended validation. It is the strongest, highest-security SSL certificate available today. You?ll note that your browser bar turns green during the checkout process. If you choose Paypal as payment method, you will be transferred to Paypal to complete your payment.
  • What payment methods do you currently accept?
  • We accept the following payment methods:
      - Credit Cards: Visa and MasterCard
      - PayPal (credit cards, eCheck and PayPal funds)
  • What will show up on my credit card?
  • You will find Clarivue or Clarivue Cellular on your credit card statement.
  • Do you accept other payment methods?
  • In order to streamline your order process, we currently do not offer other payment methods.
  • Will I get charged taxes?
  • Canadian customers will be charged either HST or GST. BC residents will be charged PST + GST.
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  • SHIPPING

  • When will my order be processed?
  • Orders are usually processed within 3 business days.
  • Where is my order shipped from?
  • Orders are shipped from either our Washington, USA or BC, Canada locations.
  • How much is shipping and handling?
  • Regular shipping is FREE worldwide on 99% of our products.
  • Please find the estimated shipping time below:
  • Regular Shipping UPS Std Shipping UPS Express Saver
    USA FREE (5 to 12 business days) (4 to 7 business days) (2 business days) **
    Canada FREE (5 to 12 business days) (4 to 7 business days) (2 business days) **
    International FREE (10 to 25 business days)*** (4 to 7 business days)**
  • Note: Processing time is normally 2 to 3 business days.

  • ** UPS cannot deliver to PO boxes. Orders placed before 2pm western time will be shipped out the same day for UPS shipping.
  • *** Free international shipping is available for most products. Free shipping is not available for Italy.
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  • LIFETIME REPLACEMENT WARRANTY

  • What is covered under the warranty?
  • Clarivue offers lifetime replacements on Clarivue-branded Ultra-Clear, Anti-Glare, Mirror, and XT Glass Screen Protectors**. This warranty covers all purchases of Clarivue-branded Screen Protectors made on or after January 1, 2007.

    **Privacy Screen Protectors are not covered under the warranty.
    **TV Screen Protectors are not covered under the warranty.
  • How does it work?
  • Simply email us with your invoice number, name, mailing address, and the item you would like replaced.

    NOTE: If the item was not purchased directly from Clarivue.com, a proof of purchase is required.
  • Your Clarivue screen Protector replacement is free of charge. The replacement will only be for one package. There is a minimum reshipping and handling charge of $3 USD per item for regular delivery. For larger Screen Protectors like our 9" WideScreen, there will be a higher reshipping and handling charge.
  • Once you receive your replacement, you?ll be required to return the original Screen Protectors to one of the following addresses at your expense. This is required for all further replacements.

  • * USA: 1685 H Street Ste 914 Blaine, WA, USA 98230
    * Canada: #3108-20800 Westminster Hwy Richmond BC, Canada V6V2W3
  • Clarivue reserves the right to deny any warranty claims.
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  • RETURN POLICY


  • If for any reason you?d like to return an item you purchased from us, we will offer a refund on the following terms:
  • - Contact us within 30 days and return the item within 45 days from the order date.
    - Your item was purchased directly from www.Clarivue.com. If purchased from a reseller, please contact that seller directly.
    - Your item is returned at your own cost.
    - Shipping and handling charges are non-refundable.
    - Custom cut Screen Protectors and custom orders are non-refundable.
    - A restocking fee will be deducted from the refund, the restocking fee varies depending on the product size. A minimum restocking fee of $3 applies. Please contact customer support for actual fee amount.

    - TV Screen Protectors have a 15% restocking fee or $25, whichever is greater.

  • We do not accept returns if the item is used or damaged.
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  • *Please do not send us items that do not meet our terms. We cannot issue a refund or return the package if your return does not qualify.*
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Mailing Address

  • USA:
  • 1685 H Street Ste 914
  • Blaine, WA, USA 98230

  • Canada:
  • #3108-20800 Westminster Hwy
  • Richmond BC, Canada V6V2W3

Business Hours

  • Monday - Friday 9am to 4pm
  • Saturday Closed
  • Sunday Closed